Databit

ConnectWise for PSA and ticketing. ConnectWise for remote management. Avanan/Proofpoint Email/smtp filter. Microsoft Server Systems: Server 2012 R2 and up (DFS, DFSR, Print Management, scripting). Fortinet, Juniper Firewalls, HPE switches, WAPs

systems engineer

Company DescriptionDataBit is a leading technology consulting and services firm providing the business community with managed infrastructure, cloud services, helpdesk, custom application development, social media and software solution, services. For over 15 years, DataBit has been providing services to clients within the New York/Tri-State area. Role DescriptionThis is a full-time hybrid role for an Information Technology Technician located in the New York City Metropolitan Area. Depending on need the candidate will work from our Mahah NJ offices, home, or on-site at client locations. Candidates are required to live within 75 miles of Manhattan with easy access (under 2 hours) to Mid-town. Qualifications<ul><li>Provide Level II/III remote and onsite support for our customer base including support of servers, network devices and cloud services. This includes break/fix, root cause analysis, and implementation of preventative measures.</li><li>Lead the architecture, build out and administration of customer cloud environments.</li><li>Provide Level II/III support to our Help Desk for escalated trouble tickets.</li><li>Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams.</li><li>Perform remote and onsite project work such as: client onboarding, office build outs, server and network installations/upgrades, workstation setups and migrations.</li><li>Work with our partners to monitor and maintain various hosted services offerings </li></ul> Internal MSP systems<ul><li>ConnectWise for PSA and ticketing</li><li>ConnectWise for remote management</li><li>ScreenConnect for Remote management</li><li>Auvik</li><li>LionRoar</li><li>DUO</li></ul> Client technology stack we currently support,<ul><li>Windows 10/11/2012/2016/2019</li><li>MS SQL</li><li>Office 365</li><li>Veeam</li><li>Azure hosting</li><li>Azure AD</li><li>Teams/Teams Phone</li><li>Azure Virtual Desktops</li><li>Nerdio (AVD/Azure Management)</li><li>SentinnelOne</li><li>Fortinet/Juniper</li><li>OpenDNS content filter</li><li>Avanan/Proofpoint Email/smtp filter</li><li>Microsoft Intune</li><li>Microsoft MFA</li><li>DUO MFA</li></ul> The ideal candidate will possess:<ul><li>5+ years of experience providing outstanding customer service a technical support role</li><li>Experience working in a hands-on IT Support environment</li><li>Excellent troubleshooting methodology</li><li>Excellent verbal and written skills with a strength in technical diagrams and documentation</li><li>Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment</li><li>Ability to think fast, make sound decisions and multitask</li><li>A flexible schedule that permits working Monday-Friday 8:30AM-5:30PM </li><li>ADDITIONAL COMPANSATION, be available nights and weekends support rotations</li></ul> Strong and Proven Technical Proficiencies:<ul><li>Microsoft Windows Azure architecture and implementation</li><li>Microsoft 365 – Exchange Online, Endpoint Management, Conditional Access policies, SharePoint</li><li>Microsoft Server Systems: Server 2012 R2 and up (DFS, DFSR, Print Management, scripting)</li><li>Fortinet, Juniper Firewalls, HPE switches, WAPs</li><li>Server hardware</li><li>Microsoft Exchange Server</li><li>Client Operating Systems: Windows 10 and up</li><li>Mobile Devices: iPhone, Android</li><li>Networking Protocols: DNS, DHCP, VLAN’s, FTP, SMTP</li></ul>

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