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Mid - Level Help Desk Agent
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Full-time
- Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
- Provide 24/7 Tier 1 support for all environments and networks supporting end users.
- Route tickets to the appropriate sustainment teams for Tier 2 / 3 support
- Assist Cyber Operations with continuous monitoring activities.
- Participate in training, testing, and exercises related to incident response and contingency planning.
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