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Member Services Specialist I
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- Document all contacts made via telephone, email, fax, and instant message, for issues related to the processing of insurance business or member benefits.
- Calls are recorded and monitored to spot trends so that service can be improved.
- Use of independent judgment to determine when appropriate to transfer or escalate calls outside the call center or to management.
- Maintain security of confidential data including but not limited to personal and private information, credit card information, routing numbers, account numbers, etc.
- Maintain an active Agent's license in P&C and fulfill continuing education requirements
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