Crunch, Inc

Reports to: Managing Partner / Assistant General Manager. Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe.. Promotes membership privileges including tanning, group fitness, small group training and childcare. Able to navigate all stations of the front desk area, to including check-in, Relax and Recover, guest services, and membership sales. Join us in making Crunch Fitness the talk of the town!

member services representative

MEMBER SERVICES REPRESENTATIVE (OVERNIGHT) Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe. Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose to enrich the lives of others through the power of well-being. Responsibilities Greets all members and guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
Assists with membership, retail and tanning product sales
Promotes membership privileges including tanning, group fitness, small group training and childcare
Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests
Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition
Is an expert in all club facility, services, programs and schedules/hours of operation
Maintains a clean and organized work area
Able to navigate all stations of the front desk area, to including check-in, Relax and Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Performs opening and closing checklist and duties Required Skills and Experience Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged standing and walking Education Requirements High school diploma or GED required Compensation (Hourly) $12-14/hour + Commission Benefits PTO
Subsidized health insurance coverage (health, dental, vision) for full time positions
Basic Life and ADandD
HSA
Short-term disability
Free gym membership Travel No travel required EQUAL OPPORTUNITY EMPLOYER UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.

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