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Member Relations Specialist I
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Full-time
- Receives and processes member financial transactions including, but not limited to, deposits, transfers, withdrawals, and loan payments by way of electronic transactions using Symitar, Propay, ACH and other methods as necessary.
- Administers appropriate file maintenance to members’ accounts from phone calls, secure messaging and even by mail and is processed in Symitar and Lumin.
- Elevate serious concerns to contact center leadership as needed.
- Provide basic technical support and troubleshooting to members accessing online banking, phone banking and other self-service options the Credit Union offers.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Credit Union Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.
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