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Member Experience Associate (Bilingual Korean)
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Full-time
- Respond to complaints against the health plan and its contracted facilities by utilizing the departments Complaint / Grievance Policy and Procedure.
- Foster good corporate relations by practicing good customer service principles (positive attitude, helpful, etc.)
- Minimum 2 years' customer service / telemarketing experience.
- Direct sales or related experience, preferably in the Medi-Cal, Commercial, or Medicare Managed Care industry.
- Associate degree (AA) degree (preferred).
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