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Medical Practice Business Assistant - Call Center Representative, Ann Arbor Office
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- Interacts with patient and physician office staff to schedule basic cardiology future services for patients including the coordination of multiple cardiology services in proper sequence, as well as informing patient/doctor's offices of test preparations, insurance requirements, authorizations and financial responsibility for each service.
- Interviews patients and physician office staff to obtain information and appropriately schedule patients for future and same day basic cardiology services
- Utilizes multiple system applications simultaneously to complete the scheduling, order management pre-registration and insurance verification processes.
- Responds to problems and questions from Medical Records, Clinical Departments or PFS Teams.
- Demonstrates understanding of prevailing regulatory and 3rd party requirements (MSP, authorizations, PCA, consent forms, ABN, etc
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