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Medical Equipment Support Technician
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- Be part of the team that helps maintain our medical equipment in hospitals, nursing homes, ambulatory surgery centers, and in the homes of those in need of assistive devices.
- Assist customers and our internal team, via various telephonic and electronic means with orders for replacement parts, mechanical issues, and a variety of customer needs.
- Reconcile adverse situations while maintaining positive customer relations and following approved customer support policies and procedures.
- Via phone and other electronic means, trouble shoot product issues for customers
- Communicate with internal stakeholders regarding chronic issues about various topics
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