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Medical Call Center Customer Service Supervisor - Access Center - Full Time 8 Hour Days Exempt (Non - Union)
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Full-time
- The Medical Call Center Customer Service Supervisor supervises the customer service staff of the Medical Call Center that serves as the primary point of contact for access to the USC academic medical centers and the USC Health Sciences Campus.
- Supervises staff adherence to electronic, voice, text, email and web-based communication information protocols, emergency response alarm protocols and paging system protocols.
- Supervises one or more medical call center customer service operations teams and the delivery of services to clients.
- Monitors and approves data input for provider master schedule information in the appointment scheduling application.
- Creates and adjusts shift schedules, and notifies call center management of changes to post schedules.
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