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MBTA Transit Associate
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- MBTA Transit Ambassadors are responsible for the safety of riders.
- Due to the serious nature of the job, we are required to do a full 13 panel drug screen (which will include marijuana) as a part of our hiring process.
- Transit Ambassadors will speak up and proactively offer assistance to those persons who appear to need assistance with navigation with how to navigate the MBTA transit system and offer directions to destinations or instructions on fare payment/ticket use.
- Taking Ownership in Assigned Stations: Transit Ambassadors will most often be the only MBTA representative in their assigned stations and will take complete ownership of all aspects of the station happenings during their shift.
- These might include: Disorderly conductUnsheltered and Unhoused Persons sleeping in the stationsPersons acting erraticallyAny situation deemed to be unsafe to individuals, other riders or the normal operations of the trains - Respond to emergency situations following outlined protocol: We are front-line are the folks who sound the alarm for the transit police.
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