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Master Service Technician
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Full-time
- Reports To : Field Service Manager
- The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.
- Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings
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