Metro Parks Tacoma

This position is under the direction of the Marina Supervisor and Assistant Supervisor and will act as a shift lead, supervising assigned staff and overseeing the function of the sales floor.. Metro Parks Tacoma (MPT) is a CAPRaccredited and AZaccredited, independent park district that leads efforts to build a healthy, sustainable community.. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more.. Multi-lingual skills desirable (i.e. Spanish, Russian, Ukrainian, Korean, Vietnamese, American Sign and/or Cambodian.). Enrollment in the the Public Employees' Retirement System (PERS) through the Washington State Department of Retirement Services (DRS) may be mandatory.

customer service assistant

Salary: $17.75 - $19.16 Hourly Location : Tacoma, WA Job Type: Part-time, 29 hrs per week or less Job Number: MarinaLd2024 Department: Parks and Recreation Opening Date: 04/29/2024 Closing Date: 7/29/2024 11:59 PM Pacific Job Description Based on our internal equity review process, the starting salary for this position will be $17.75 The current full hourly range for this position is $17.75 - $19.16 Come work on Puget Sound and join the team at Point Defiance Marina! Located on the water in the heart of Point Defiance Park, the marina has been serving Tacoma's recreational boating community for over 100 years. Point Defiance Marina hosts nearly 300 tenants who house their boats in the facility, as well as a convenience, tackle, and souvenir shop. This position is under the direction of the Marina Supervisor and Assistant Supervisor and will act as a shift lead, supervising assigned staff and overseeing the function of the sales floor. The Marina Lead will also be expected to perform a variety of duties related to the operation of the Point Defiance Marina including but not limited to, accepting and processing tenant payments, selling Washington state fishing & hunting licenses using computerized system, setting up and launching/retrieving boat rentals, assisting stranded rental boats, operating boat lift elevator system to launch and retrieve both tenant and rental boats, checking in and receiving vendor orders, restocking merchandise, and other related duties as assigned. Work where you play! Join our team at Metro Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live. Who We Are Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks' mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun. Why You'll Love it HereCome work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home. Position Information Provide a high level of customer service to patrons during a variety of events, programs, and rentals. Customer Service Assistants also responsible for providing assistance to Recreation participants and security for the facility. In the performance of their respective tasks and duties all employees are expected to: <ul><li>Perform quality work within deadlines with or without direct supervision.<li>Interact professionally with other employees, customers and suppliers.<li>Work effectively as a team contributor on all assignments.<li>Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.<li>Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.</li></li></li></li></li></ul> Essential Duties <ul><li>Provide information to the public concerning activities, programs, policies, regulations, and schedules. <li>Understand, explain, and enforce facility rules. <li>Effective, professional, and respectful interactions with patrons and team members. <li>Maintain accurate accounting of funds received from patrons. <li>Ensure facility and grounds are kept neat, clean and litter free; perform basic custodial and light maintenance duties. <li>Understand and follow direction given. <li>Assist with set up and take down of rentals, programs, events and other activities.<li>Provide a positive attitude toward program participants and staff; encourage and serve as a positive role model for program participants. <li>Escalate problems, concerns, and emergencies to supervisor in a timely manner. <li>Administer first aid as needed. <li>Contribute to an environment of teamwork and respect. <li>Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals. <li>Perform clerical duties as needed.<li>Maintain regular, reliable, and punctual attendance. <li>May operate a Point-of Sale system and other software applications. <li>Analyze situations quickly and provide an effective course of action. <li>Assist staff in other activities, programs and special events as assigned. <li>Ensure proper rental, program, activities and event procedures are followed, both with regard to safety and program guidelines. <li>Communicate important information to other staff as needed. <li>Communicate with supervisor and team; provide written attendance and facility reports. <li>May be responsible to open and/or close facility.<li>Supervise the site throughout the work shift; provide facility security as needed. <li>Provide direction and training to other staff. <li>Act as a shift lead.<li>Ensure program/facility rules, policies and procedures are followed; maintain and enforce safety standards and expectations.<li>Perform other duties as assigned. </li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></ul> Minimum Qualifications <ul><li>At least 18 years of age. <li>Minimum of 2 years of previous work, or volunteer, experience with customer service and/or cash handling responsibilities. <li>Valid driver's license with acceptable driving record.<li>Multi-lingual skills desirable (i.e. Spanish, Russian, Ukrainian, Korean, Vietnamese, American Sign and/or Cambodian.)<li>High School Diploma or GED required<li>Washington Boaters Card required<li>Valid First Aid and CPR Certification required.</li></li></li></li></li></li></li></ul> Additional Information COMPETENCY REQUIREMENTS: <ul><li>Attention to detail. <li>Communicate effectively. <li>Customer service focus. <li>Positive interactions with all individuals. <li>Ability to handle conflict and solve problems using tact, patience, and courtesy. <li>Establish and maintain effective working relationships with staff, the community, and patrons. <li>Ability to navigate emergency situations and make decisions quickly. <li>Anticipate problems and develop contingency plans. <li>Show initiative while performing job tasks. <li>Remain flexible to changing priorities. <li>Meet deadlines and respond timely to achieve common goals. <li>Be receptive to the attitudes, feelings, or circumstances of others and aware of influence of one's own behavior on them. <li>Work effectively with others to achieve common goals. <li>Follow instructions, both written and verbal. <li>Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures. </li></li></li></li></li></li></li></li></li></li></li></li></li></li></li></ul> WORK ENVIRONMENT/PHYSICAL DEMANDS: <ul><li>Work is performed indoors and outdoors.<li>Work various schedules including mornings, afternoons, evenings and weekends.<li>Move throughout MPT facilities and buildings. <li>Operate a computer and other office equipment. <li>Bending, stretching, walking, sitting, and standing for extended periods. <li>Ability to prepare written or typed recreational and leisure program material and monitor activities.<li>Ability to communicate to conduct program and exchange information with district employees and customers.<li>Noise level is moderately loud.<li>Ability to lift up to 60 pounds.<li>Ability to navigate emergency situations, including performing CPR.</li></li></li></li></li></li></li></li></li></li></ul> HAZARDS: <ul><li>Possible contact with dissatisfied or abusive individuals.</li></ul> METRO PARKS TACOMA IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply. MPT employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. MPT is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at Employment is subject to a national background check. This position is an at-will position with no written or implied contractual agreement. Enrollment in the the Public Employees' Retirement System (PERS) through the Washington State Department of Retirement Services (DRS) may be mandatory. Sick Leave: 1 hour earned for every 40 hours worked. Employee Assistance Program (EAP) -SupportLinc provides emotional wellbeing and work-life balance resources to keep you at your best. Administered by CuraLinc Healthcare, the program offers guidance to help you address and resolve everyday issues at no cost to you or your family. Features include: Kinside - A child care benefit, connecting you with open spots and discounts of up to 20 percent at top daycares, preschools, camps and after school programs. Community Center Fitness Pass - All Metro Parks Tacoma employees get a Staff Pass to use at our community centers.The All Center Pass allows access to all four centers - Center at Norpoint, Eastside Community Center, People's Center and STAR Center - plus three indoor pools, all semi-outdoor fitness classes, and our exciting new online virtual community center. Note: THIS BENEFIT OVERVIEW IS FOR INFORMATION ONLY AND DOES NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED HEREIN MAY BE MODIFIED AND/OR REVOKED WITHOUT NOTICE. 01 Are you at least 18 years of age with a high school diploma or GED? <ul> <li>Yes</li> <li>No</li> </ul> 02 Do you have at least 2 years of previous work, or volunteer, experience with customer service and/or cash handling responsibilities? <ul> <li>Yes</li> <li>No</li> </ul> 03 Please explain, in detail, your specific experience and skill sets as it relates to this position. 04 Are you able to work a variety of hours to cover work shifts including mornings, evenings, weekends, holidays and emergency after hours? If no, please list what hours, shift or days you are unable to work. 05 Please indicate if you have a valid driver's license and if you have any driving tickets, accidents and/or infractions listed on your abstract of complete driving record? (Please note: if selected for further review you may be required to provide a complete driving abstract). Required Question Associated topics: answer, call, call center, client service, customer order, customer service, guest, help desk, service call, trouble resolution

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