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Manager, Product Management - Tech
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- Windows Environment Product Manager Job Description Summary: The Windows Environment and Patch Management Proudct Manager will play a critical role in ensuring the integrity, security, and performance of our Windows-based IT infrastructure.
- This individual will be responsible for overseeing software deployment and applications such as Intune, Jamf, Airwatch, Workspace ONE, Tangoe, and SCCM, as well as overseeing vulnerability management and patch management processes and compliance Meet our team: As a member of the Device Lifecycle Management and the broader End User Experience Team, you will interface daily with outsourced service providers, continuous service improvement team members and the customer community.
- Vendor Management: Serve as the primary point of contact for collaboration applications, and facilitating escalating issues as needed to ensure alignment with organizational goals and objectives.
- End User Support and Training: Collaborate with Comm’s team to curate and deliver training sessions and workshops to promote adoption and proficiency.
- Documentation and Reporting: Oversee compliance of documentation, records, and audit trails of collaboration application configurations, deployments, and incidents, and prepare reporting and presentations for management and stakeholders.
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