Sun Air Jets, LLC

Full-Time in CAMARILLO, CA - Mid Level - FBO. Ideally the candidate has held a captaincy position in an aviation-related client service or FBO management role, and can evolve a successful set of past experiences to fit this environment.. Lead the various client service and sales products provided by the company to maximize fuel sales and hangar rent, while at the same time providing the highest possible level of customer service at the FBO for internal and external customers and tenants.. Provide input as requested on annual budgets for fuel sales and hangar and office rent.. Bachelors degree preferred: ideally in business aviation, aviation management, or customer service-related fields

customer service

**Manager, FBO Operations (Line and Customer Service)**Full-Time in CAMARILLO, CA - Mid Level - FBO **Position Overview** The candidate will be expected to provide leadership and direction in a multi-functional role within the line service/ property management and Customer Service departments of the company. Experienced leadership, flexibility, and a passion for customer service is essential. The candidate will be required to function as a supervisor in a team environment, as well as able to think and react independently. Ideally the candidate has held a captaincy position in an aviation-related client service or FBO management role, and can evolve a successful set of past experiences to fit this environment. Knowledge of, and experience in, the private aviation industry is essential, as the ability to leverage relationships is critical to the success of this position.**Essential job functions*** Lead the various client service and sales products provided by the company to maximize fuel sales and hangar rent, while at the same time providing the highest possible level of customer service at the FBO for internal and external customers and tenants.* Support a team of customer service representatives and line service technicians, ensuring all company policies and procedures are followed while ensuring the highest level of safety and service during ramp operations and aircraft staging. * Perform leadership and management functions such as conducting annual reviews, making hiring decisions, and managing the performance of direct reports which includes mentoring and skill development.* Create, assist, and advise on new marketing initiatives / strategies to aggressively capture new business and expand the company's market share in Camarillo. * Conduct ongoing analysis of competition to including selling points, product offerings, and pricing.* Provide input as requested on annual budgets for fuel sales and hangar and office rent.* Coordinate and participate in both internal and external events or functions with business partners and vendors. A flexible schedule may be required to support these events as they may occur on evenings or weekends. * Manage the company rent roll and coordinate with accounting for hangar and office tenant CPI, billing, and collection issues. * At all times will ensure adherence to safety, security, and quality standards established by the company. Required qualifications* Leadership experience of a multi-faceted organization driving a world-class customer service experience* Bachelors degree preferred: ideally in business aviation, aviation management, or customer service-related fields* 3+ years in a management role* 5+ years of similar aviation industry experience* Valid Drivers license* Knowledge of principles and practices in all aspects of FBO Operations* Aviation/invoicing software experience preferred* Excellent phone etiquette and communication skills both written and verbal* High attention to detail, thoroughness, and a high level of accuracy and organization**Scheduling and benefits*** This is a full-time, non-exempt position* Sun Air jets in a 24/7, 365 operation: schedule will predominantly be M-F, however occasional nights, weekends, and holidays may be required.* Health/Dental/Vision benefits with company contributions to the selected plan.* 401k Retirement plan with company matching* Paid Time Off (Holidays, Vacation and Sick)**Work environment**The employees primary workstation is located at the Camarillo Airport in a standard office environment. In support of various duties, the employee may occasionally travel to various company functions and events appropriate to the management of the FBO. The employee must be able to lift up to 50 pounds and help set up display booths, tents and/or other promotional materials. Participating in conventions or events supporting the company will require periods of standing and walking.The noise level in the work environment is usually quiet to moderately noisy while in the office and may be loud to very loud when working outdoors requiring the use of hearing protection.Additional Notes* This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.* This position is subject to a background check, pre-employment & Random drug testing

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