UMB Financial Corporation

Gather and analyze data on alerts/cases worked by the team of fraud analysts in order to understand the effectiveness of processes and identify the opportunities to develop better tactical approaches, greater agent expertise, and more suitable fraud detection solutions.. Work closely with the Enterprise Fraud Strategy Manager to implement appropriate mitigation strategies as well as performance reporting to fulfill overall business needs.. Solid understanding of fraud detection processes (ID Theft, Synthetic, 'Credit Abuse'), policies, and tools. Working knowledge of Processor platforms (TSYS, FDR, FIS, others) tools/solutions. Experience with industry fraud tools and risk models (FICO, LexisNexis, others)

fraud prevention

<p>Duties & Responsibilities</p>
<p>This position will report directly to the Director, Enterprise Fraud Operations and will be responsible for managing a multi-channel, specialized fraud prevention team and the associated systems and tools used for addressing fraud risk.</p>
<ul>
<li>Supports UMB's protection against multi-product, multi-channel payment fraud risk across various lines of business (Consumer, Commercial, Institutional Banking).</li>
<li>
<p>These payment types/channels will include Card (Debit and Credit), Check and Deposits, Digital Online Banking (Transfers, Bill Pays), Wire, ACH, Mobile, Realtime / Instant payments.</p>
</li>
<li>
<p>Develops and implements operational processes and mechanisms to proactively identify and detect frauds associated with stolen identities, synthetic identities, and 'True Name' identities ('Credit Abuse' cases).</p>
</li>
<li>Gather and analyze data on alerts/cases worked by the team of fraud analysts in order to understand the effectiveness of processes and identify the opportunities to develop better tactical approaches, greater agent expertise, and more suitable fraud detection solutions.</li>
<li>Develop strategies to optimize fraud detection with minimal adverse impacts to legitimate customers and transactions.</li>
<li>Monitor fraud trends and implement the required changes to operational processes to mitigate the risk identified through investigative findings.</li>
<li>Conduct detailed investigations and reporting on new account origination fraud, first-party abuse cases, stolen or synthetic ID fraud along with similar cases.</li>
<li>Work closely with the Enterprise Fraud Strategy Manager to implement appropriate mitigation strategies as well as performance reporting to fulfill overall business needs.</li>
<li>Ensure compliance with all regulatory requirements.</li>
<li>Works closely with product partners to identify new product fraud risks and develop/implement appropriate controls and safeguards to effectively mitigate risk.</li>
<li>Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends related to financial fraud and in particular ID Theft, synthetic IDs and customer impersonations.</li>
<li>Support the analysis and assessment of external vendors (including monitoring of existing vendor SLAs etc.).</li>
<li>Must be familiar with principles of project management.</li>
<li>Must stay current with UMB's fraud policies and procedures.</li>
<li>Furnishes and delivers professional presentations and fraud-performance reports at various forums and committees to multiple levels of leadership.</li>
<li>Must be able to deliver to stringent timelines confidently.</li>
<li>Other duties as assigned.</li>
</ul>
<p>Knowledge & Skills</p>
<h3>MINIMUM</h3>
<ul>
<li>Solid understanding of fraud detection processes (ID Theft, Synthetic, 'Credit Abuse'), policies, and tools</li>
<li>Strong analytical problem-solving skills with ability to evaluate business problems and find optimal solutions.</li>
<li>Procedure documentation. Process and workflow efficiency opportunities and implementation.</li>
<li>Demonstrates knowledge of report building and presentation of analysis results</li>
<li>Advanced knowledge of Microsoft Office suite (emphasis on Excel)</li>
<li>Demonstrates ability to work proactively & collaboratively in a team environment.</li>
<li>Demonstrates strong written communication skills.</li>
<li>Coach, mentor, and develop team members.</li>
<li>Demonstrates ability to manage time and meet deadlines.</li>
<li>Demonstrates ability to work proactively & collaboratively in a team environment.</li>
<li>Implementation of KPIs/KRIs (metrics) to measure performance</li>
</ul>
<h3>PREFERRED</h3>
<ul>
<li>Working knowledge of Processor platforms (TSYS, FDR, FIS, others) tools/solutions</li>
<li>Reporting software expertise (MS Power BI)</li>
<li>Experience with industry fraud tools and risk models (FICO, LexisNexis, others)</li>
<li>Experience creating Business Requirement Documents</li>
<li>Experience in User Acceptance Testing</li>
</ul>
<p>Requirements</p>
<h3>MINIMUM</h3>
<ul>
<li>College graduate</li>
<li>Minimum of 4 years' experience in a fraud management role within a Lending institution</li>
</ul>
<h3>PREFERRED</h3>
<ul>
<li>2 years direct experience managing financial fraud linked to ID theft and synthetic identities.</li>
<li>6+ years fraud management experience covering Card and 'non card' (Deposits, Check, Digital/Online Banking) fraud detection.</li>
</ul>
<h3>Work Environment</h3>
<ul>
<li>Normal office environment</li>
</ul>
<p>Supervision/Management:</p>
<p>Manager a multi-channel, specialized Fraud detection team with emphasis on customer impersonation, ID Theft, Synthetic identities, 'Bust Out' type fraud.</p>
<h3>Compensation Range</h3>
<p>Minimum: $69,230.00 - Maximum: $179,300.00</p>
<p>The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information</p>
<p>UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.</p>
<p>Are you ready to be part of something more?</p>
<p>You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.</p>
<p>UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.</p>
<p>If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.</p>

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