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Manager, Engineering Tools Support
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$138,000 - $198,000 a year
Full-time
- oEstablish, maintain and grow the Key Performance Indicators (KPI’s) for such measures as Design Engineer capability and CAD Quality
- In addition to managing the team you will also have authoritative subject matter expertise in critical areas (e.g., CATIA modeling, data management, automotive design processes etc
- You should have direct pragmatic experience with customer support practices such as SLAs, workflows, ticket-tracking systems and customer service management.
- You will also work with IT/software providers to understand the software capabilities/limitations of toolsets including CAD/CAM/CAE/PDM/PLM.
- Work with other related enterprise systems (e.g., ERP, MES etc.)
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