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Manager, Desktop Support
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- This is a hybrid position that will work from our San Francisco office 3 days a week.
- This role requires strong leadership skills, a structured process mindset, and a commitment to providing excellent user support in a hybrid work environment.
- This role will be responsible for leading our global technical support team, ensuring the effective use of systems/services like Jira, Google Workspaces, MacOS, Windows, JAMF, Office 365, Slack, and Zoom. This role requires a deep understanding of these platforms, strong leadership abilities, and a commitment to providing outstanding technical support.
- Provide “white glove” technical support to executive leadership and their supporting staff.
- Oversight and participation in ITIL processes (change, asset, etc) as they relate to end-user support.
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