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Manager - Customer Service
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Full-time
- Description & Requirements Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
- Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
- With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
- Analyze data and reports to determine root cause of poor performance and implement mitigation efforts to improve performance while following International Organization for Standardization (ISO) best practices and processes.
- Develop teams through coaching, motivation, delegation, performance evaluation, addressing behavioral/interaction issues, accountability, and (when necessary) timely administration of progressive discipline and terminations.
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