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Manager, Customer Service
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- This position will act as a liaison between the airline customer and the Gate Gourmet operational unit.
- Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.
- Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc
- Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.
- Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).
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