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Manager, Charging Field Service Operations
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$135,000 - $169,000 a year
Full-time
- This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
- Rivian’s Charging Field Service Operations team is responsible for performing on-site commissioning, diagnostics, repairs, preventative maintenance, and campaign work to keep Rivian’s internal and external charging networks operating flawlessly for customers.
- Manage a team of Field Service Supervisors, Technicians, and Field Engineers responsible for commissioning, corrective maintenance, planned maintenance, and campaign work on internal and customer-facing Rivian charging networks
- Serve as a key cross-functional leader as we collectively create and operate seamless charging experiences in collaboration with Go-to-Market, Product, Engineering, Manufacturing, Deployment, and Service Operations teams including the Network Operations Center, Dispatch & Logistics, and Field Engineering
- Ability to operate in several different software platforms for tracking, reporting, and communication including Salesforce, JIRA, Confluence (wiki), MS Office, Slack
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