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Local Hire (Customer Service Representative Supervisor)
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Full-time
- The Federal Emergency Management Agency (FEMA) has an immediate need to employ temporary local hires to assist with disaster response and recovery efforts in Denton, TX, Hyattsville, MD and Winchester, VA. Local hire employees are typically local residents who aid in the recovery of their community and help their fellow citizens in the recovery process.
- In this Local Hire (Customer Service Representative Supervisor) position, you will supervise a team of Customer Representatives working in our Caller Services and Casework (CSAC) unit supporting the delivery of disaster assistance for individuals and households.
- Providing day-to-day supervision of the assigned registration, helpline, and processing operations;
- The Local Hire Program is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act. Appointments under this authority within FEMA are made to the excepted service and are nonpermanent in nature.
- This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information).
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