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Loan Center Processor
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Full-time
- Provide department/team support: Coverage of MSC, Online Services and LCC phone queues.
- Make outbound calls to complete RDI Escalations.
- Follow up on completed e-Signed documents within 10-day DocuSign time frame.
- Scans and submits audited loan packages daily to Quality Assurance/Records/DMV to ensure turnaround commitment is met.
- Comply with all Anti Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud.
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