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Level 2 Tech for Managed IT Services Provider
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$44,000 - $77,000 a year
Full-time
- Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution
- Respond to client support requests (tickets) and field inquiries in a timely and effective manner by answering known questions and remediating technical problems
- Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintaining reliable infrastructure
- Monitor logs for firewall and intrusion-detection systems
- Configure, troubleshoot, and remediate system and file backups
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