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Learning Delivery Manager
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- is a key member of the Global eLearning Certification Team, demonstrating thought leadership, relationship management and quality improvement for instructor vendors.
- Complete a specified number of Quality evaluations per month for contract instructors based on the Phillips methodology.
- Develop, implement and report on strategies to flex across aggressive ramp intervals in cooperation with business operations and enrollment departments.
- Support new client program implementations in cooperation with business operations to develop ramp plans, instructor sourcing and instructor development.
- Communicate frequently with Customer Success Manager, Sr. Customer Success Managers, Independent Business Owners and their Service Partners to assure mutual understanding of, and agreement with, plans, initiatives, and schedules.
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