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Lead Teller - Gateway
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Full-time
- Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities.
- Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to- day Teller scheduling, staffing issues and branch compliance with regulatory, security, and internal audit controls.
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
- Support the Branch Manager in onboarding and training of new Tellers to the team
- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking)
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