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Lead Service Engineering Specialist (Automation - Drives And Soft Starters Tech Support)
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Full-time
- About the role:WEG Electric Corp. has a great opportunity for a Lead Service Engineering Specialist to join our team in Duluth, GA. This role answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for all WEG automation products.
- Primary Responsibilities: Provides support and lead direction to Field Service team, Warranty Management and ASE’s Organizing and reporting field defects, failure rates, and customer issues to international factories.
- Performing monthly quality reviews and failure analysis on OEM customers; Provides technical support to customers and end users, by phone or email with a complex start-up of WEG products.
- Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
- Reviews field service reports as needed for warranty validation.
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