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Lead Estate Host - Hartford Winery
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- Under the general direction of and the direct supervision of the Estate Manager the Lead Estate Host is responsible for efficiently and effectively promoting the sale of wine and ensuring an exceptional brand experience for consumers through the highest level of product knowledge, hospitality, and customer service.
- Greets visitors to the Tasting Room and pour wines for seated tasting experiences.
- Ensures that every visitor enjoys their wine tasting experience and leaves an exceedingly high impression of our award-winning wines.
- Accurately describes wines, winemaking techniques, appellations, unique aspects of wine, and winery history.
- Effectively resolves customer conflict directly, or by knowing how and when to refer customers to the Estate Manager or higher-level tasting room management.
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