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Lead Customer Support Specialist
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- Our Boston Reservations Department is currently recruiting a
- Lead Customer Support Specialist
- Reports To: Lead Supervisor
- The Lead Customer Support Specialist will assist in the resolution of inquiries from internal staff via the Reservations Help Desk, process emails via the Reservations management inbox (vcmail), and resolve customer initiated escalated calls.
- Assist in supporting Reservations staff via our Reservations Help Desk line
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