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Lead Customer Service Representative (Lead Receptionist)
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- Golf Rose Animal Hospital is a 24-hour emergency facility located in Schaumburg, Il. We are looking for a late shift emergency CSR who thrives in a fast-paced environment, can effectively prioritize tasks by severity, and communicate efficiently with medical staff and clientele.
- Proficiency in utilizing veterinary Practice Information Management Systems (PIMS), particularly Cornerstone, is essential.
- The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
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