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Lead CSR
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Full-time
- New Jersey Division of Consumer Affairs (DCA)
- Call Center Supervisor/InspiriTec Project Manager
- This position provides direct supervision to Customer Service Representatives at the DCA call center.
- A CSR lead must at all times maintain a positive image of DCA while disseminating thorough, complex, and accurate information in a professional manner.
- Assist callers by answering questions, retrieving data in proprietary databases and help navigate resources in support of various DCA programs
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