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Knowledge Content Strategist, Customer Service Operations
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- Knowledge Content Strategist, Customer Service Operations
- As a Knowledge Content Strategist, Customer Service Operations, you’ll play a pivotal role in shaping how our customer service agents engage with customers, delivering exceptional service.
- Design and develop UX content, conversational flows, Agent knowledge articles, and regularly audit and optimize existing content while ensuring alignment to our standards of style, voice, and tone.
- Experience crafting content for digital products, help websites, knowledge bases, or other channels.
- Comfortable using content management systems to develop and publish content, Microsoft Office Suite, using basic HTML, and Salesforce.
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