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Journeyman Network Support Specialist
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- The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers.
- Submits ERC ticket to FMSS for required site prep (electrical, conduit, etc)
- Helps support the following Unified Communications (UC) service applications and equipment using the Information Technology Infrastructure (ITIL) processes: utilize existing tools to generate the measures as defined by UC voice services for all Convergence related components, Cisco Prime Collaborations & Assurance
- Proficiencies using Voice (CUCM, Phones (Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers, Infortel, SME, UCCX, SBC, Open AM software, FTP software (TECTIA), SIP service / PSTN, Prime Collaboration Assurance (PCA), IP to Analog VG), Collaboration (CWMS, Jabber), Emergency Services (CER, Redsky)
- Plans and manages the Voice Over Internet Protocol (VoIP) service
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