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IT Technician
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- We are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues.
- You will provide exceptional customer service in your interactions with all Bricksters through tickets, email, and slack pings.
- You will support our core platforms - user support, ticketing, procurement, and provisioning
- You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack
- 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
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