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IT Technical Support Supervisor
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- This position is responsible for the technical and operational execution of the city's enterprise IT Desktop Support and the overall customer experience with IT. This technical supervisor will supervise the desktop support team, represent the team to other stakeholders, and help to ensure that the desktop support team is constantly developing and improving.
- Oversee ITSM implementation and workflow design with reporting manager to ensure quality solutions are available to the staff.
- Understanding systems management of enterprise services such as, but not limited to, Microsoft Endpoint Configuration Manager (MECM), Intune, Azure, and Teams.
- Utilizing system deployment tools (Microsoft Endpoint Configuration Manager (MECM) and Intune), developing scripts using PowerShell, and using other tools to automate complex system management and system programming tasks.
- Working with the city's Chief Information Security Officer (CISO) to assist in the performance of system security audits, performing frequent scheduled desktop and mobile device security and vulnerability scans using system utilities and software programs, and remediating or assisting in the remediation of any vulnerabilities that are found.
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