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IT Technical Support Engineer
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$42 an hour
- Ticket triage and acts as a single point of contact for customers on escalations to the appropriate level.
- Performing initial triage, diagnosis, and troubleshooting; Proactively notifying customers of all incidents within SLA guidelines.
- High level of Windows and MacOS knowledge laptop imaging and configuration, hardware and software issues troubleshooting skills.
- Active directory and PowerShell knowledge.
- Intune, JAMF, Druva administration.
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