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It Support Technician
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Full-time
- Schedule: B Shift (Night) 6PM - 6:30AM Rotating Days
- Provide help desk support to all MS Windows users related to hardware, software, and network connectivity issues; diagnose, test, and repair of hardware and software issues
- Receive and document all user support requests in the designated help desk work order system; maintain communication with end-users and supervisor regarding work order activity; update/close work orders in a timely manner
- Contribute to the maintenance of the IT assets, database, and the help desk work order system
- Proficiency in Microsoft Office and Windows OSs (from Windows 7 to the latest edition)
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