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IT Support Tech II Anlin
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Full-time
- Installs, modifies, troubleshoots and makes repairs to PGTI issued hardware and software systems by performing the following duties.
- Demonstrates advanced knowledge of Windows OS, PC hardware and software, and printers.
- Demonstrate basic knowledge of iOS and Android, and computer networking systems.
- Receive support calls directly from users and become the owner of specific request until completed.
- Once a call is received the information must be properly recorded within the ITSM tool and a response communicated to the user in a timely manner.
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