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It Support Specialist Sr
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- The Technology Specialist serves as a team member supporting the Technology Operations Center (TOC).
- Monitor, analyze, and respond to system issues following established procedures in support of mainframe, distributed, and network systems.
- Provides accurate and complete description of the issue, inquiry, or service request in a call record or incident management ticket.
- Routine follow-up on outstanding incident management tickets.
- Follows prescribed incident management processes.
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