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IT Support Specialist - Nights
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- The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues.
- In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service.
- The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.
- Escort for Data Center and provide Smart / Remote hands support
- ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred
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