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IT Support Specialist
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$65,000 - $85,000 a year
Full-time
- On the complex end this may be an AWS environment serving users around the globe; it may be an on-premise virtualization environment with redundancy and high availability; or a customer primarily utilizing 3rd party SaaS solutions; or a single server running a few applications; or a basic desktop support; or even a 'white glove' residential client requiring business-grade reliability.
- Install/deploy technical equipment at client sites, such as: servers, workstations, printers, switches, firewalls, WAP, UPS, NAS, IoT, desktop peripherals, etc.
- Provide end-user support and troubleshooting of Windows/MacOS desktops, applications (Office/Outlook), printers, peripherals, new user setup, email delivery problems, etc.
- Candidates should have experience with (and demonstrable understanding of) the following technologies: Networking infrastructure, such as router/switching hardware (Juniper, Cisco, etc.)
- Wireless WLAN/WAP deployment (Cisco, Meraki, Aruba).
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