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IT Support Manager
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- Join Room & Board's dedicated Technology Services team, where you'll play a pivotal role as IT Support Manager.
- Our Technology Services team, comprised of skilled desktop engineers, support technicians, systems engineers, network engineers, project managers, and interns (15 staff members in total), is dedicated to providing robust infrastructure and user support to empower over 1,000 staff members nationwide in utilizing our technology and applications effectively.
- As the IT Support Manager, you'll report directly to our Director of Technology Services and spearhead the delivery of top-notch technical support and provide leadership to our End User Support team of 4 professionals (including 2 rotating interns).
- SLA Management Expert: You excel in defining and managing SLAs to ensure timely issue resolution.
- Confident in your understanding of ITSM/ITIL concepts and their application
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