Brown University

One or more MCP, MCSE/MCSA, SCCM, JAMF, or ACSP certifications preferred. SCCM, JAMF, or ACSP certifications preferred. macOS, Windows and mobile device platforms (iOS/Android) including core software/services used at Brown (MS Office Suite, Google Apps,. configuration management/package deployment tools such as Microsoft OSD/SCCM, InTune, JAMF and/or ASM. management/package deployment tools such as Microsoft OSD/SCCM, InTune, JAMF and/or ASM preferred

it support consultant

Job Description: IT Support Consultant/Senior IT Support Consultant Office of Information
Technology Provides advanced application, operating system, desktop and mobile hardware, audiovisual, and other technology
support to the University community via a combination of on-site assistance, device/endpoint management, remote troubleshooting and remote
access tools. Works with administrative, academic, and research departments/centers to resolve computing issues and maintain Brown
computing/mobile equipment for departments throughout their full lifecycle. Maintains service relationships with department leaders and
customers. Balances and prioritizes service to multiple assigned primary departments, with a high degree of responsiveness and partnership.
Supports other IT Support Consultants and other OIT departments for projects, moves, and cross-coverage of sick/vacation. Provides
escalation support and on-site response for Help Desk issues. Works independently and utilizes a variety of enterprise-level computing tools
and expertise to solve customer problems. Qualifications: For Grade 9: Bachelor's degree
preferred
2-3 years of providing end-user IT computing support, deskside strongly preferred
One or more MCP, MCSE/MCSA,
SCCM, JAMF, or ACSP certifications preferred
Experience supporting enterprise-level end-user services such as file, print, network,
and authentication/identity systems
Knowledge of and experience supporting macOS, Windows and mobile device platforms (iOS/Android)
including core software/services used at Brown (MS Office Suite, Google Apps, ticketing systems, streaming apps, videoconferencing,
etc.)
Demonstrated troubleshooting skills for related technology peripherals and endpoint devices (printers, mobile hardware,
etc.)
Knowledge of and experience with audiovisual equipment and systems
Knowledge of enterprise configuration
management/package deployment tools such as Microsoft OSD/SCCM, InTune, JAMF and/or ASM preferred
Excellent customer service skills
and strong commitment to service, with effective written/verbal communication, technical follow-through, personal organization and
prioritization
Understanding and appreciation of the needs of users in an academic environment with a diverse user community;
experience working in Higher Education preferred
Demonstrated ability to work as part of a team and to promote a positive,
collaborative, and inclusive work environment
Ability to work and develop new skills independently from existing learning resources
and peers/managers; self-starter
Ability to independently manage time effectively, multitask, and prioritize personal and team
workflow in a high-volume environment
Ability to work effectively in a group, and as a member of a project team, supporting
organizational priorities
Possesses a willingness and ability to support a diverse and inclusive environment
For
Grade 10E: Bachelor's degree preferred
3-5 years of providing end-user IT computing support, deskside strongly
preferred
One or more MCP, MCSE/MCSA, SCCM, JAMF, or ACSP certifications preferred
Experience supporting enterprise-level
end-user services such as file, print, network, and authentication/identity systems
Expert knowledge of and experience supporting
macOS, Windows and mobile device platforms (iOS/Android) including core software/services used at Brown (MS Office Suite, Google Apps,
ticketing systems, streaming apps, videoconferencing, etc.)
Demonstrated troubleshooting skills for related technology peripherals
and endpoint devices (printers, mobile hardware, etc.)
Demonstrated ability to create effective user and technical
documentation
Knowledge of and experience with audiovisual equipment and systems
Advanced knowledge of enterprise
configuration management/package deployment tools such as Microsoft OSD/SCCM, InTune, JAMF and/or ASM
Excellent customer service
skills and strong commitment to service, with effective written/verbal communication, technical follow-through, personal organization and
prioritization
Understanding and appreciation of the needs of users in an academic environment with a diverse user community;
experience working in Higher Education preferred
Demonstrated ability to work as part of a team and to promote a positive,
collaborative, and inclusive work environment
Ability to work and develop new skills independently from existing learning resources
and peers/managers; self-starter
Ability to independently manage time effectively, multitask, and prioritize personal and team
workflow in a high-volume environment
Ability to work effectively in a group, and as a member of a project team, supporting
organizational priorities
Proven ability to analyze, troubleshoot, and problem-solve complex technical issues as well as recommend
appropriate technology solutions for complex user problems
Excellent project planning skills and ability to lead small project-based
teams
Proven ability to mentor and train other team members
Possesses a willingness and ability to support a diverse and
inclusive environment
Successful completion of a criminal background check and education verification is
required. Recruiting Start Date: 2024-03-07 Job Posting Title:
IT Support Consultant/Senior IT
Support Consultant Department:
Office of Information Technology Grade:
Grade 10 Worker
Type:
Employee Worker Sub-Type : Regular Time Type:
Full time Scheduled Weekly
Hours:
37.5 Position Work Location:
Onsite Submission Guidelines: Please note that in order to
be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you
believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each
position application. Still Have Questions? If you have any questions you may contact employment@brown.edu . EEO Statement: Brown University is an
E-Verify Employer. As an EEO/AA
employer , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's
race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender
expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies. #J-18808-Ljbffr

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