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IT Operations Manager (Tier 1 / Tier 2)
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- IT Operations Manager (Tier 1 / Tier 2)
- CACI is seeking an IT Operations Manager (Tier 1 / Tier 2) to join our team in Arlington, VA. The IT Operations Manager to oversee an O&M team comprised of over 15 service agents, O&M engineers, incident response specialist and O&M support staff (incident response, knowledge management) with expected growth up to 50 FTE.
- This position is responsible in the delivery of a broad portfolio of performance-based IT services to DHS CISA ensuring that new services incorporated in the TOC received a standardized onboarding approach for Tier 1 & 2 service support.
- Ensure the training, shadowing and successful onboarding of new employees
- Manage team schedule, balancing employee absences/vacations and DSS SLAs/KPIs
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