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IT Operations Manager
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Full-time
- Leads service delivery, ensuring all terms and conditions of the related contract(s) are achieved.
- Manages a team, a Team lead and 20+ technicians driving continuous improvement initiatives.
- Must have strong team building and leadership skills in a fast-paced customer support organization.
- Monitors and ensures budget profitability for assigned projects and provides periodic reporting as required by management.
- Maintains product and industry knowledge of assigned services to ensure highly skilled technical and managerial leadership to staff.
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