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IT Helpdesk Technician
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Full-time
- This position will provide complex IT support to end-users, identify trends with incidents and collaborate with engineering and managed service provider teams to find actionable solutions.
- Provide on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Exchange, & SQL.
- Manage Customer Windows Server environments that function in varying AD, DNS, DHCP, File, Print, Scan, SQL, Exchange roles.
- Manage Customer Network environments that include wired, wireless, VLAN's, Firewall, and Edge Security Services.
- Minimum 3 years' experience working for a Managed Service Provider (MSP) or IT company in a Tier 2 or equivalent technical support role.
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