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IT Help Desk Technician
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Full-time
- IT Help Desk Technician (Tier 1 & Tier 2 Support)
- JumpCrew is seeking an IT Help Desk Technician who is proficient in managing both Tier 1 and Tier 2 support tasks.
- Resolve Tier 1 + Tier 2 incidents directly and escalate complex Tier 3 and above issues to the IT Manager, while ensuring appropriate resolution.
- Strong understanding of operating systems including Windows 10, macOS, and ChromeOS.
- Proficient in SaaS platforms like G Suite, Office 365, and Slack.
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