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IT Help Desk Tech
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- Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
- Manage assigned Help Desk tickets as well as Help Deck Queue to make sure incidents are dispatched or resolved according to SLAs.
- Troubleshoot and triage end user desktop/hardware, operating system, and application problems
- Support the use and functionality of Microsoft Office 365 applications.
- 1-2 years' equivalent work experience in computer technology-related fields required.
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