Green Hills Communications

High level technical maintenance provisioning and support of a traditional 2 way CATV/DOCSIS system spanning multiple communities.. Repairs access network outside plant and related equipment by performing diagnostic tests and performing necessary repairs on twisted pair, fiber, and coax distribution systems.. Fluent in the maintenance and repair of optical CATV transport systems.. Completes all outside plant and data center installation and repair related reports.. This position requires a valid Missouri Class E Driver’s License.

field support technician

General Summary                          Remotely troubleshoot/repair the access network prior to dispatching as much as possible. Support/troubleshoot with technicians in the field to achieve a timely repair/install. High level technical maintenance provisioning and support of a traditional 2 way CATV/DOCSIS system spanning multiple communities. Installs, maintains, and repairs customer premise voice and broadband equipment. Wires and connects new equipment. Utilizes testing equipment to determine maintenance and repair needs and completes necessary repairs. Installs, configures, and performs routine maintenance on access network equipment. Repairs access network outside plant and related equipment by performing diagnostic tests and performing necessary repairs on twisted pair, fiber, and coax distribution systems. Installation and turn up of data center equipment. Perform emergency fiber restoration.Essential Job FunctionsRemotely support technicians in the field.Perform all aspects of emergency fiber restoration.Be a subject matter expert on company owned CPE equipment.Installs new broadband services and equipment on customer premises. Wires and connects new equipment as appropriate. Explains equipment and services and answers customer questions.Maintains and repairs existing voice and broadband customer premise equipment by testing to locate trouble. Determines and completes necessary repairs.Analyze and troubleshoot customer Wi-Fi.Fluent with the use of an RF spectrum analyzer.Fluent in the maintenance and repair of optical CATV transport systems.Ability to provision, troubleshoot and maintain all aspects of a DOCSIS system.Ability to provision maintain IP to RF Quam madulators.Ability to maintain RF levels and troubleshoot noise issues on a 2 way HFC plant.Ability to install, maintain and optimize multi-feed satellite dishes.Installs, configures, and performs routine maintenance on access network equipment in the data center or plant. Repairs access network equipment by performing diagnostic tests to locate trouble. Determines and completes necessary repairs.Completes all outside plant and data center installation and repair related reports.Confer with customers to further determine problems and acceptable resolutions.Locate aerial and buried facilities.Performs all other related duties as assigned by management. * Knowledge, Skills and Abilities             Skill in access network technologies and equipment.Skill in analyzing and troubleshooting customer wifi.Knowledge of basic electronics, specification sheets and circuit diagrams.Knowledge of structured wiring and programming of customer equipment.Knowledge of RUS practices and standards.Knowledge of company products and services.Knowledge of company policies and procedures.Skill in installing, repairing, and maintaining access network and related equipment.Skill in operating service and testing equipment.Skill in location aerial and buried plant facilities.Ability to communicate with co-workers and various business contacts in a professional and courteous manner.Ability to obtain and maintain a valid driver’s license. Education and ExperienceHigh school diploma or general education degree (GED); one (1) year certificate from college or technical school in telecommunications or electronics or three(3) to six (6) months related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, RegistrationsThis position requires a valid Missouri Class E Driver’s License. Physical Requirements 0-24%25-49%50-74%75-100%Seeing: Must be able to read requisitions and purchase orders.   XHearing: Must be able to hear well enough to communicate with employees and industry contacts.   XStanding/Walking:   X Climbing/Stooping/Kneeling:  X  Lifting/Pulling/Pushing: Must be able to lift at least 30lbs.X

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