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IT Desktop Support Engineer
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- An IT Desktop Engineer is responsible for providing technical support to end-users within an organization.
- This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, and ensuring a smooth and efficient computing environment for employees.
- Desktop Support: Provide technical assistance to end-users via phone, email, in-person, or remote desktop tools to diagnose and resolve hardware and software issues including its peripherals devices.
- Hardware Maintenance: Install, configure, and maintain desktop, laptop and 'Thin client' hardware components, including upgrades and replacements.
- Software Support: Install, configure, and troubleshoot software applications, operating systems, 'Thin client' software, and security updates.
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