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It Client Support Analyst 1,2, 3
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- These positions will ultimately report to the IT Project Coordinator and be a part of the School of Medicine Client Support Team. This team provides software and hardware support for all Basic Sciences and Clinical Sciences departments, Centers of Excellence, and Administrative Sections of
- Health New Orleans School of Medicine Departments to include software installs and maintenance, workstation and laptop support / troubleshooting, local area network ( LAN ), wireless, and VoIP phone troubleshooting, AV, videoconferencing, support of research hardware/software to integrate with lab equipment, researching of specs and ordering of new computers, processing old equipment for surplus, printer/copier support, and other IT-related projects as assigned by the IT supervisor.
- This position takes direction from a higher-level analyst or the School’s IT Project Coordinator.
- Workstation/Laptop support: Computer operating system and software installation, configuration, troubleshooting, virus/malware removal, network connectivity (data cable patching and coordination of network drop activations), and printer configurations.
- Use Intune to add new systems to Microsoft Azure
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